Introduction to Long Term Care & Support Services Management in New Brunswick
Overview
Course Code
SSM-100
Instructor
Shelley Shillington
Credit Earned
Certificate of Achievement
Course Type
Part-time
Course Length
8 weeks
Course Delivery
Online
Language Delivery
English or French
Tuition
This introductory course is designed for managers of support service departments to introduce the long-term care system in New Brunswick and principles of supervision, leadership, human resource management and staff engagement.
Designed for support service managers or supervisors in nursing home settings including food service, recreation and activities, housekeeping, laundry and environmental service
This intensive online course is done online in a group
The content is divided into discovery units that explore key skills and includes practical homework each week that involves skill translation through practical application
Dates
Fall/Winter 2026
Format
Classes are taught online using Zoom video conferencing, class may be recorded for participants if they are unable to attend
Classes are held weekly over eight weeks (8 classes)
Classes and dates: TBD
Course Outline
Expectations and Grading
Course Expectations:
All participants are required to sign a confidentiality agreement before the first class to ensure that any discussions that occur in class are kept confidential. This allows participants to speak freely and share any current concerns or issues in a supportive environment.
It is expected that participants make every effort to be in class each week. Virtual recordings will be provided if a participant is absent, but this is discouraged as the classes are very interactive. The link for web recordings will be valid for 7 days and then deleted.
Course Grading/Completion:
Participants are required to attend class and complete the homework assignments to be given a credit for the course. The course is a pass/fail grading format and support from the instructor is provided to encourage student success.
Upon successful completion of this course, students are awarded the certificate of “Introduction to Long Term Care and Support Services Management in New Brunswick Course”.
Who Was This Course Designed For?
Support services managers
Supervisors
recreation & activites
food services
housekeeping
Laundry
... AND MORE!
Meet Your Instructor
Guided by an Experienced Long-Term Care Leader
Shelley Shillington, BPE
Consultant, Beacon Clinical Group
Shelley Shillington brings more than 35 years of experience in long-term care, having held a wide range of positions including senior leadership roles. As a consultant with Beacon Clinical Group, Shelley shares her deep expertise in health and safety, labour relations, body mechanics, and dementia care education. She is a certified Back In Form trainer and facilitator of U-First!, equipping care teams with practical skills to safely support residents and prevent injury.
Shelley is widely recognized as a leader in person-centred care and sustainable organizational transformation. Her practical and values-based approach to system change has supported teams across Canada in enhancing care for older adults, particularly those living with dementia.
A graduate of the University of New Brunswick’s Bachelor of Physical Education program, Shelley has spent her career developing and delivering impactful programs that support staff well-being and the preservation of personhood for residents.
